PremierMountsStore.com is a daughter company of Caro-Line Holding Company
Inc. It is a division of StandsandMounts.com. PremierMountsStore.com is
a dedicated store focused on the promotion and sale of Premier Mounts
PremierMountsStore.com is firmly committed to customer privacy and
we do not share any information collected on this website. For more information
When you send us personal information such as your name, address, phone
and credit card number, the information is encrypted and protected with
SSL, the current industry-standard encryption protocol. When you are on
an SSL-protected page, a picture of a closed lock appears on your browser
window. Another way to tell if you are on a secure page is to look at
the address bar on your browser at the URL of the page. These secure SSL-encrypted
pages have URLs that start with https://. Our website is Hacker Safe.
Making a Purchase
Making a purchase could not be easier. Just browse the PremierMountsStore.com
"secure"online store and click on any items that you are interested
in. If you wish to buy an item, put it into your shopping cart by clicking
the "Add to Cart" button. If you want to remove an item from
your shopping cart click on the "Remove items" button. After
you have finished putting items into your shopping cart, click on "Check
Out" and you will be asked for a few details that we need to be able
to satisfy the order. After completing your order, you will be given the
option to create an account so as to allow you to return to our website
to check the status of your order, to get shipping and tracking information
or to communicate with us concerning your order. To save time, you can
log in with your password when you come back to make future purchases.
(Repeat customers are often given special discounts, so we encourage you
to log in to the same account instead of setting up a different one for
every purchase.) Once your payment has been received we will process your
order and send it to the warehouse to be shipped. Once your item is in
transit to you, shipment tracking information will be entered into your
account so that you can keep an eye on your item as it comes to you.
PremierMountsStore.com accepts all major credit cards, checks, money
orders, PayPal, Google Checkout and purchase
orders. If using PayPal.com, direct payment to Orders@StandsandMounts.com.
Orders paid for with checks or e-checks will be in a "Hold"
status until the funds have cleared accounts.
You can receive discounts on bulk purchases. If you would like
to inquire on a volume discount for a bulk purchase, please call our sales
team at 1-800-807-1477 or 1-919-552-8102, send an email
or submit a request for a quote from our Request
Quote Page. Net 30 terms are offered to businesses, corporations,
educational institutions, non-profit agencies and government organizations
The receipt of an order number or an email order confirmation does not
constitute the acceptance of an order or a confirmation of an offer to
sell. PremierMountsStore.com reserves the right, without prior notification,
to limit the order quantity on any item and/or to refuse service to any
customer. Verification of information may be required prior to the acceptance
of any order.
PremierMountsStore.com has the right to accept or decline an order
for any reason. In the event a product is listed incorrectly due to typographical,
description and/or errors in pricing PremierMountsStore.com shall
have the right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is canceled,
PremierMountsStore.com shall immediately issue a full credit to your
credit card account.
Slight changes in prices, availability, descriptions and dimensional specifications
of the products sold on the PremierMountsStore.com website may be
made without notice. Errors will be corrected when discovered, and PremierMountsStore.com
reserves the right to revoke any stated offer and to correct any errors,
inaccuracies, or omissions (including after an order has been submitted).
PremierMountsStore.com will not be responsible to refund customers
for delivery delays that are the result of weather conditions or other
delivery problems outside of our control.
Canceling an Order
If you have placed an order that you wish to cancel, please send a request
for cancellation to Customer Service by Clicking
Here. Cancellations can not be made by phone.
An order can be canceled if it has not yet shipped and will not ship
for 24 hours. Cancellation requests can not be made by phone. If you have
placed an order that you wish to cancel, please fill out the cancellation
request. We will make every effort to cancel your order. Before doing
so we must be sure that your order has not shipped, has not been docked
to ship and can be stopped from shipping. An order is not considered to
be canceled until you have received a return "Confirmation of Cancellation"
An order can not be canceled if your package has already shipped, has
been processed for shipping or is on the dock awaiting pick up. If this
is the case, you will receive a tracking number for the shipment instead
of a confirmation of cancellation.
Visit our "Shipping
- Frequently Asked Questions" page for answers to questions or
concerns you may have about shipping.
Most in-stock items ship within 24 hours of order processing. Orders placed
before 12:00 noon EST M-F are processed the same day that the order is
placed. Those orders are sent to the shipping warehouse the same day (Monday
through Friday) and most are shipped the same day. Orders received after
12:00 noon EST will be processed and shipped the following business day.
PremierMountsStore.com will make every effort to meet shipping deadlines.
Occasionally orders may be delayed by unforeseen circumstances or difficulties.
Due to extensive inventories and availability, some items drop-ship to
our customers directly from affiliate warehouses. In some cases shipment
of those orders may be delayed. If you have
not yet placed your order, and would like us to confirm stock status or
delivery information on a specific item, we will be happy to supply you
with that information. Please call us at 1-800-807-1477 or send an email
with the name of the item and your zip code. Generally it takes
approximately one business week, give or take a day, for an order to be
processed and delivered. If a package is shipping to an address near the
stocked warehouse, delivery will take less time. Likewise if the shipping
address is not located near a warehouse, delivery time will take a little
If an item suddenly becomes unavailable, the details of the backorder
and information concerning the expected delivery date will be communicated
to you from within your account and/or via email. To view your account,
simply log in at our website using the login and password that you created
when you checked out. As most items are continually restocked, backorders
are not frequently an issue.
Sales Tax will be added to orders purchased by residents of North Carolina
at a rate of 0.0675. All others states are exempt from sales tax.
PremierMountsStore.com accepts Visa, MasterCard, American Express,
Discover, PayPal, Google Checkout, Checks, Money Orders and Purchase
Orders. If using PayPal please direct payment to Orders@StandsandMounts.com.
We do not accept payment by C.O.D. nor will we send out any merchandise
without prepayment unless payment arrangements have been approved. Items
purchased by check or money order will be processed upon deposit of funds.
Credit cards will be charged upon shipment of merchandise. All online
credit card charges are processed through a third-party payment processing
center in an encrypted secure environment.
All items on this web site are new and unused. All items carry BDI's manufacturer
warranty. PremierMountsStore.com has a 15-day exchange policy on
defective items. The warranty period begins upon purchase of an item,
except in the case of a "special order" or "backorder."
In those cases the warranty period begins upon delivery of the item. If
an item comes to you defective, PremierMountsStore.com will arrange
pick up of the item for return and will send a replacement item once pick
up of the original shipment has been confirmed. If an item becomes defective
after 15 days, you will need to send the defective merchandise to the
manufacturer or service location for replacement or repair.
If your item is missing parts, it is considered to be incomplete, not
defective. If your item is incomplete, please contact the manufacturer
directly to order parts, or let our Customer
Service Dept know within 15 days and we will order the parts for you.
After 15 days please contact the manufacturer directly for parts. If the
manufacturer's contact information is unavailable within the product packaging,
we will be happy to send it to you. Just email us at Orders@PremierMountsStore.com.
Freight damage is not frequently an issue with our shipments. This information
is included here in the rare case that you are not totally satisfied with
the condition of your delivery.
If an item is delivered to you in unacceptable condition, do not reject
delivery, but do make sure the damage is noted by the delivery driver. Let
us know immediately of the damage by filling out the Damage
Notice Form. Notice of damage must be given to PremierMountsStore.com
within 48 hours of delivery as shipment carriers have time limits and restrictions
in place for filing claims. If you do not notify us of damage within 48
hours of receiving your item, and we are not able to file a claim against
the carrier for damage, you will not be refunded and a whole new item will
not ship to you. As indicated above, we will do our very best to supply
you with new replacement parts. Photos of both the outer packaging and actual
damage itself may be required. Please send notice of damage to Customer
Service. We will respond with a remedy to the problem within hours.
In many cases the problem is more easily remedied with the expedient shipment
of new parts. If the item has suffered significant damage, and we are notified
within 48 hours of the damage, we will file a damage claim against the carrier
and we'll ship a new item right away. You will not be charged for a new
replacement part or a new item. Please keep the damaged item and the original
packaging until the carrier has contacted you, has picked the item up or
has inspected the item and released it to you to do with as you wish. Please
note that damage to an item will be remedied promptly with a shipment of
a new part(s) or an entire item. If a shipment carrier damages your item
in transit, and you do not want to accept a new replacement part to make
the item whole and good, the order can be canceled, however, return of your
order will be treated as a non-defective return. In this case, you will
need to request an RMA number from Customer Service
. Please note that non-defective returns are refunded at the purchase price
minus shipping costs an a 20% restocking fee.
You can reach a sales representative at our toll free phone at 1-800-807-1477 Monday - Saturday 9:00 - 7:00 EST. International callers
can reach us at 1-919-552-8102.
Contact our Sales Department for the following:
To get answers to product questions
To get help choosing the correct product
To place an order by phone
To make changes to existing orders
To receive a shipping quote (expedited or international)
To request open billing or to place an order with a purchase
To receive a reduced rate or volume discount on a bulk
purchase call, email or click
To request a price match. You can also request a price match by clicking
Customer Service handles all questions and concerns that you may have
about an existing order. You can reach a customer service representative
by phone at 1-800-807-1477 or 1-888-807-1478 Monday - Friday 9:30 am to
3:30 PM EST or by email 24 hours a day. Each email is answered within
24 hours except for those sent on holidays and weekends. Holiday email
will be answered within 24 hours of the next business day. Email received
after 4 PM on Saturday will be answered within 24 hours of the next business
Contact Customer Service for the following:
To Request the Status of an Order,
To Report a Damaged or Defective Item,
To Report Missing Parts, Click
To Request to Cancel an Order,
To Request a RMA to Return an Order,
To Inquire on a Pending Refund,
To Report Problems with Your Online Account,
To Notify us of a problem on our website,
You can also reach us by telephone at 1-800-807-1477
Additional Contact Information
Caro-Line Holding Company
PO Box 145
Fuquay Varina, NC 27526
Toll Free Phone: 1-800-807-1477
Phone: (919) 552-8102
Fax: (919) 552-7622